Linux Support Engineer

October 30

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JetRails

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Ecommerce • Magento • Enterprise • Security • Managed Services

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Description

• JetRails is a hosted infrastructure provider for mission-critical web applications. • Provide technical support for customers via phone, ticket system or messenger. • Provide support in a wide range of advanced Linux and AWS server management issues. • Use critical thinking skills to identify and resolve technical problems. • Maintain effective communication with internal and external channels. • Provide short-term resolutions and develop preventative measures for the longer term. • Monitor server alerts for any performance issues and address them appropriately. • Help create internal documentation as well as customer facing knowledge base. • Assist in onboarding, training and mentoring new team members. • Keep up to date with relevant technologies.

Requirements

• 1+ years of experience in customer service/technical support via phone or ticketing system • Experience as System Administrator, or End User of a Linux Operating System OS: Ubuntu, CentOS, CloudLinux • Fundamentals: DNS, Networking, IP routing • Database: MySQL, Control Panel: cPanel, AWS • Experience with troubleshooting in multi-user environments • Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc) • General understanding of networking (TCP/IP, DNS, Routing, E-Mail) • Demonstration of independent thinking and decision-making abilities • Ability to multitask, adapt to changes quickly, and to prioritize work • Excellent communication, availability and interpersonal skills • Strong troubleshooting skills in a fast-paced environment • Open to 24/7 support environment • Availability to possibly working weekends • Availability to working overnight shifts

Benefits

• Competitive salary • Retirement 401k plan matching • Health and Dental Insurance • Tremendous growth potential • Working alongside and learning from the best people in the industry • Technical hands-on experience • Relaxed, and focused atmosphere