Linux Support Engineer

October 30, 2024

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

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JetRails

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JetRails is a fully-managed hosting provider specializing in ecommerce platforms such as Magento and Shopware. They offer extensive AWS-based services and solutions, including AWS consulting and CMS hosting for WordPress and Drupal. JetRails is recognized as an AWS Select Tier Partner, known for providing robust and tailored AWS environments with their AutoPilot solution. They pride themselves on high customer satisfaction, rapid response times, and a U. S. -based support team. With a focus on reliability and scalability, JetRails delivers innovative hosting solutions designed to help their clients succeed online.

Ecommerce • Magento • Enterprise • Security • Managed Services

11 - 50 employees

☁️ SaaS

🛍️ eCommerce

📡 Telecommunications

📋 Description

• JetRails is a hosted infrastructure provider for mission-critical web applications. • Provide technical support for customers via phone, ticket system or messenger. • Provide support in a wide range of advanced Linux and AWS server management issues. • Use critical thinking skills to identify and resolve technical problems. • Maintain effective communication with internal and external channels. • Provide short-term resolutions and develop preventative measures for the longer term. • Monitor server alerts for any performance issues and address them appropriately. • Help create internal documentation as well as customer facing knowledge base. • Assist in onboarding, training and mentoring new team members. • Keep up to date with relevant technologies.

🎯 Requirements

• 1+ years of experience in customer service/technical support via phone or ticketing system • Experience as System Administrator, or End User of a Linux Operating System OS: Ubuntu, CentOS, CloudLinux • Fundamentals: DNS, Networking, IP routing • Database: MySQL, Control Panel: cPanel, AWS • Experience with troubleshooting in multi-user environments • Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc) • General understanding of networking (TCP/IP, DNS, Routing, E-Mail) • Demonstration of independent thinking and decision-making abilities • Ability to multitask, adapt to changes quickly, and to prioritize work • Excellent communication, availability and interpersonal skills • Strong troubleshooting skills in a fast-paced environment • Open to 24/7 support environment • Availability to possibly working weekends • Availability to working overnight shifts

🏖️ Benefits

• Competitive salary • Retirement 401k plan matching • Health and Dental Insurance • Tremendous growth potential • Working alongside and learning from the best people in the industry • Technical hands-on experience • Relaxed, and focused atmosphere