Support Engineer

September 29, 2024

Apply Now

Receive Emails with Similar Jobs

Conversica

WebsiteLinkedInAll Job Openings

Conversica is a leading provider of Conversation Automation solutions, utilizing advanced AI-powered digital assistants to engage in two-way dialog and drive revenue opportunities across marketing, sales, and customer success teams. Their platform leverages natural language processing and large language models, including GPT, to simulate human-like conversations, helping to identify and nurture leads, reactivate opportunities, and maintain customer relationships. Conversica integrates seamlessly into existing technology stacks, allowing businesses to scale their efforts and unlock hidden revenue across multiple industries.

Lead Engagement and Follow-up • Lead Management • Customer Engagement • Internet Technology and Applications • Software as a Service

201 - 500 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

💰 $25M Series E on 2022-04

📋 Description

• As a Support Engineer, you provide customer-facing service and technical support to customers using Conversica’s software application. • You have a passion for providing best in class support, and are able to diagnose and troubleshoot software issues to provide practical solutions. • You are proactive, curious, detail-oriented, and a creative problem-solver. • You share and seek out knowledge freely and easily. • You value teamwork and you are energized about working with teammates to solve problems and achieve great outcomes. • If you are passionate about technology and want to make an impact on an evolving support team, then this organization is the right one for you.

🎯 Requirements

• 1+ years SaaS experience in a technical support or IT/Help Desk role required. • Proven technical aptitude with the ability to quickly troubleshoot and diagnose technical issues. • Knowledgeable about sales and marketing tech stacks, including marketing automation platforms, CRMs, and system integrations. • Strong understanding of logic functions and ability to create formulas. Experience using ticketing systems such as Zendesk, JIRA, or Service Cloud. • Able to thrive in a dynamic, fast-paced environment with a bias toward action. • Excellent written and verbal communicator who is passionate about providing a next-level service experience. • Passionate about technology and able to learn systems quickly. • Proven problem-solving, critical thinking, and time-management skills. • Self-motivated and able to work independently and in working groups. • Willing to work weekends and holidays as necessary. • High school diploma or equivalent with relevant work experience. Associate degree or higher preferred.

🏖️ Benefits

• Comprehensive health, dental, and vision benefits • PTO • Holiday pay • 401k plus company match • Equity