Support Engineer

September 29

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Conversica

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Lead Engagement and Follow-up • Lead Management • Customer Engagement • Internet Technology and Applications • Software as a Service

201 - 500

💰 $25M Series E on 2022-04

Description

• As a Support Engineer, you provide customer-facing service and technical support to customers using Conversica’s software application. • You have a passion for providing best in class support, and are able to diagnose and troubleshoot software issues to provide practical solutions. • You are proactive, curious, detail-oriented, and a creative problem-solver. • You share and seek out knowledge freely and easily. • You value teamwork and you are energized about working with teammates to solve problems and achieve great outcomes. • If you are passionate about technology and want to make an impact on an evolving support team, then this organization is the right one for you.

Requirements

• 1+ years SaaS experience in a technical support or IT/Help Desk role required. • Proven technical aptitude with the ability to quickly troubleshoot and diagnose technical issues. • Knowledgeable about sales and marketing tech stacks, including marketing automation platforms, CRMs, and system integrations. • Strong understanding of logic functions and ability to create formulas. Experience using ticketing systems such as Zendesk, JIRA, or Service Cloud. • Able to thrive in a dynamic, fast-paced environment with a bias toward action. • Excellent written and verbal communicator who is passionate about providing a next-level service experience. • Passionate about technology and able to learn systems quickly. • Proven problem-solving, critical thinking, and time-management skills. • Self-motivated and able to work independently and in working groups. • Willing to work weekends and holidays as necessary. • High school diploma or equivalent with relevant work experience. Associate degree or higher preferred.

Benefits

• Comprehensive health, dental, and vision benefits • PTO • Holiday pay • 401k plus company match • Equity