Technical Support Engineer

October 9, 2024

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🔮 Pocus

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Pocus is a platform that leverages AI to enhance go-to-market strategies and pipeline development for sales teams. By integrating internal and external data into a custom AI model, Pocus helps sales representatives identify and prioritize prospects, streamline account research, and build effective, data-driven GTM playbooks. Trusted by companies like Asana, Miro, and Canva, Pocus aims to increase productivity and uncover valuable opportunities, ultimately enhancing the performance of sales teams.

2 - 10 employees

☁️ SaaS

🤖 Artificial Intelligence

💰 Seed Round on 2022-06

📋 Description

• Solve real problems for customers with a product that they love: Go-to-market teams rely on Pocus to uncover new revenue opportunities and save hours / week digging through data. Customer’s have referred to Pocus as an “answer to all of their prayers”. • Be an early member of the go-to-market team: As one of the first members of team, you’ll build the foundation of the role for years to come. • Meaningfully shape our product: We’re extremely customer-centric at Pocus. You’ll be the eyes and ears for all customer needs and work with the co-founders and product to inform our roadmap. • Learn more in 1 week at Pocus than 1 year at another company: We do more with less — we’re able to ship what other teams with 10x of the resources do in 1/10th of the time. We’ve had a lot of awesome accomplishments, but still have so much left to do. • Join an incredible team at a magical time: We’re at the beginning stages of explosive growth. Join a passionate, scrappy, and no-ego team of builders that will inspire you every day. • Field and resolve product-related questions from customers • Build a more scaled support model • Support on cross-functional projects

🎯 Requirements

• 2-4 years of relevant experience in Technical Support role at a B2B SaaS company preferred • Comfortable working with APIs, Salesforce, SQL/SOQL • Experience reading code, and testing specific class/methods locally • Excellent written and verbal communication skills, with an ability to communicate effectively to varying levels of technical maturity • A natural investigator who can demonstrate analysis, problem-solving, and troubleshooting skills • You are empathetic and highly driven to make customers successful with a consultative attitude • You thrive with autonomy and ambiguity and love taking on open-ended unstructured problems • You’re able to think on your feet and solve problems creatively during calls with technical customers • You’re excited to create and shape new processes and workflows • You’re highly adaptable, easily acclimating to a rapidly changing business and industry • You have a growth mindset and view setbacks as learning opportunities, not failures • You’re naturally curious

🏖️ Benefits

• Best in class medical, dental, and vision plans through our PEO • A monthly wellness stipend to help support you in your health goals • 401K through Guideline to help you invest in your future • Access to mentorship programs through First Round Capital for personal growth and development • 10 company holidays and discretionary vacation with a baseline requirement of 2 weeks / year. We work hard but don’t want you to burn out! • Work from home stipend to help you succeed in a remote environment