Technical Support Engineer

November 2

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Logo of Fullcast: The Intelligent Go-to-Market Platform

Fullcast: The Intelligent Go-to-Market Platform

Sales Planning β€’ Sales Operations β€’ Go To Market Planning β€’ Salesforce β€’ CRM

51 - 200

Description

β€’ Provide high-level technical support to customers via phone, email, and chat. β€’ Diagnose and resolve product issues efficiently. β€’ Investigate and troubleshoot product problems, escalating complex issues to the appropriate teams when necessary. β€’ Communicate effectively with customers to understand their needs and provide appropriate solutions. β€’ Maintain detailed records of customer interactions, issues, and resolutions in the support ticketing system. β€’ Stay up-to-date with product features, specifications, and updates. β€’ Assist in the creation and delivery of training materials for customers and internal teams. β€’ Participate in product testing and quality assurance processes to identify and resolve potential issues before product releases. β€’ Work closely with engineering, sales, and marketing teams to ensure a seamless customer experience.

Requirements

β€’ Bachelor's degree (preferred) in Engineering, Computer Science, or a related field. β€’ Minimum of 2-3 years of experience in a technical support or engineering role. β€’ Proficiency in troubleshooting hardware and software issues. β€’ Excellent verbal and written communication skills. β€’ Strong analytical and problem-solving skills. β€’ A customer-centric attitude with a focus on delivering high-quality support and maintaining customer satisfaction. β€’ Ability to work effectively in a team environment and collaborate with cross-functional teams.

Benefits

β€’ Completely remote, autonomous company culture β€’ Comprehensive Health and Wellness benefits β€’ Flexible PTO β€’ 14 days of company holidays throughout the year

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