Technical Support Engineer

6 days ago

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Postman

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software • APIs • API development • Saas • API Management

501 - 1000

Description

• Become a technical expert on the Postman platform • Take ownership of customer reported issues • Research, diagnose, troubleshoot, and identify solutions • Work with engineering, product, and customer teams • Streamline process and maintain internal tools • Interact with Postman's developer community • Achieve key metrics around CSAT and responsiveness

Requirements

• 2+ years of experience doing technical product support for a modern / SaaS product • Previous experience with API Development / SaaS products • Excellent client-facing skills • Excellent written and verbal communication skills • Comfortable with technical concepts and analytical skills • Familiarity with software products, basics of networking, and REST APIs • Able to work asynchronously with a globally-distributed team • Familiarity with support platforms like Jira, Github, and Confluence

Benefits

• Competitive salary range of $67,396 - $91,183 • Equity package • Comprehensive medical, dental, and vision insurance • Unlimited PTO • Wellness program offering fitness-related reimbursements, meal stipend, and more • Donation-matching program support