Technical Support Engineer

October 30

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Logo of Postman

Postman

software β€’ APIs β€’ API development β€’ Saas β€’ API Management

501 - 1000

Description

β€’ Become a technical expert on the Postman platform β€’ Take ownership of customer reported issues β€’ Research, diagnose, troubleshoot, and identify solutions β€’ Work with engineering, product, and customer teams β€’ Streamline process and maintain internal tools β€’ Interact with Postman's developer community β€’ Achieve key metrics around CSAT and responsiveness

Requirements

β€’ 2+ years of experience doing technical product support for a modern / SaaS product β€’ Previous experience with API Development / SaaS products β€’ Excellent client-facing skills β€’ Excellent written and verbal communication skills β€’ Comfortable with technical concepts and analytical skills β€’ Familiarity with software products, basics of networking, and REST APIs β€’ Able to work asynchronously with a globally-distributed team β€’ Familiarity with support platforms like Jira, Github, and Confluence

Benefits

β€’ Competitive salary range of $67,396 - $91,183 β€’ Equity package β€’ Comprehensive medical, dental, and vision insurance β€’ Unlimited PTO β€’ Wellness program offering fitness-related reimbursements, meal stipend, and more β€’ Donation-matching program support

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