Support Engineer
October 11
Description
•Act as the first line of support for any technical issues raised by customers via support tickets, slack channels, or through Customer Success Managers •Work with customers to help integrate our analytics product into their ecommerce infrastructure, or assess challenges if troubleshooting is required •Help customers resolve issues by analyzing their implementation, scripts (Pixel, Orders API), or escalating to the engineering team when appropriate •Help work through customer data discrepancies to ensure accuracy •Continuously improve outward-facing documentation to enable smoother and more self-serve customer processes
Requirements
•2+ years of software engineering or support engineering experience •2+ years of experience speaking with customers •Bachelor's Degree or similar experience preferred, but not required •You should be proficient with: •Writing and editing SQL queries •JavaScript and HTML (basics) •Web based APIs •The ability to translate technical concepts into easy to follow documentation / emails / directions •Administrator tooling: •Retool, ActiveAdmin, Django Admin, or other similar tools •Python (nice to have) •Proficient in data analytics tools (nice to have)
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