Technical Support Engineer

4 days ago

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Monarch Money

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Description

• We’re looking for a Technical Support Engineer to help users navigate technical, product, or data issues that get in the way of them making the most of Monarch. • Technical Support Engineers help customers solve data and product problems.

Requirements

• (Required) 1+ years of experience in a technical support role, including working with tools like Zendesk. • (Required) Ability to communicate directly with customers in a clear and supportive manner. • (Required) Comfort working with technical APIs (reading API documentation, calling APIs, etc). • (Required) Comfort reading and making modifications to Python code (Django recommended but not necessary). • (Recommended) Experience with personal finance technology, including data aggregators like Plaid, Finicity, etc. • (Recommended) An understanding of core personal finance concepts.

Benefits

• Work wherever you want! As a fully remote company with no central office, we want you to work wherever you are happiest and most productive. Whether that’s out of your home, a co-working space, or elsewhere. • Competitive cash and equity compensation in a hyper growth, early stage company 🚀. • Stipend to set-up your ideal working environment. • Medical, dental and vision benefits (Full time US only). • 401k (US only). • Unlimited PTO. • 3 day weekend every month! We take off the “First Friday” every month to focus on rest, recuperation, or just having fun! • These benefits are offered to full-time employees only**