Technical Support Engineer

November 21, 2024

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Truffle Security Co.

WebsiteLinkedInAll Job Openings

2 - 10 employees

🔒 Cybersecurity

☁️ SaaS

Description

• Join a fully remote, collaborative team contributing to advancements in cybersecurity. • Serve as the first and final point of contact for customer issues. • Evaluate severity and priority of tickets based on customer context. • Communicate effectively with customers to gather details and discuss resolutions. • Participate in on-call duties to support customers across time zones.

Requirements

• 2+ years of prior experience in customer support; technical support experience in a SaaS or security-focused environment is a strong plus. • Familiarity with Python or other programming languages, with a technical background to effectively understand logs and navigate the code base. • Strong written and verbal communication skills, with the ability to empathize with customers and convey technical concepts clearly. • Attention to detail, ensuring that no ticket or issue falls through the cracks. • Experience managing customer relationships across different geographies. • Passionate about continuous learning - no one is expected to know everything on day 1. • Bonus points: Experience with Go, or willingness to learn it.

Benefits

• Commitment to building a culture of mentorship, equity, and psychological safety • Competitive compensation and equity package • 401(k) with 6% company match • Flexible paid time off • Medical, dental, and vision coverage • Remote work annual stipend • Health & wellness stipend • Learning & development annual stipend • Company off-sites!