Technical Support Engineer

November 14

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Jama Software

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Software • Requirements Management • ALM • Collaboration • Product Delivery

201 - 500

Description

• Jama Software is focused on maximizing innovation success in multidisciplinary engineering organizations. • Looking for a tech-savvy and customer-focused Technical Support Engineer. • Ensure Jama Software’s customers have an outstanding experience with our product. • Engage with existing and prospective customers in cloud and self-hosted implementations. • Requires superb troubleshooting skills, logic, problem-solving, and data analysis to provide timely solutions.

Requirements

• At least 2 years' experience in a support engineer role, in enterprise software with demonstrated success supporting customers. • 2+ years of experience in the following: supporting Java-based web applications, using the Linux command line to parse log files and configure system settings, troubleshooting firewalls and proxies, working with a REST API and supporting a SaaS product or web app. • Experience working self-directed, within a fast-paced environment – individually, in small teams, or across functional groups. • Outstanding communication skills and ability to work with diverse roles across the company and with customers. • Strong critical thinking and problem-solving skills, taking initiative to seek internal and external resources.

Benefits

• Virtual first and culturally diverse work environment spanning 8 countries. • Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions. • Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement. • Comprehensive and affordable medical, dental and vision plans with pre-tax savings accounts and a generous 401(k) employer match. • 12 weeks of paid parental leave to bond with your new family member. • Emphasis on learning and development at all levels with a subscription to LinkedIn Learning.