Cloud Service Support Engineer

November 15

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IOTA Software, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

Description

• IOTA Software is an innovative startup revolutionizing data in manufacturing. • We specialize in cutting-edge SaaS data visualization empowering teams with insights. • Ensure cloud solutions run smoothly, providing technical support and customer training. • Monitor performance and maintain documentation for troubleshooting and processes. • Collaborate to improve service reliability and support workflows.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field; or equivalent experience. • 2+ years of experience in technical support, cloud services, or related roles. • Experience with cloud platforms (Kubernetes, OpenShift, AWS, Azure, GCP) and managing Virtual Machines (VM) services. • Strong troubleshooting skills with experience in diagnosing and resolving complex issues. • Experience with version control systems (e.g., Git) and CI/CD pipelines. • Experience with Customer Relationship Management (CRM) platforms such as Zendesk is welcome. • Strong knowledge of scripting languages (Bash, Powershell) and automation tools (Terraform, Cloud Formation). • Excellent communication and interpersonal skills. • Familiarity with Agile methodologies and DevOps practices. • Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK stack). • Relevant certifications (AWS Certified Solutions Architect, Azure Fundamentals, etc.) are beneficial. • Knowledge of networking concepts and security best practices in cloud environments. • Teamwork: working well in groups; taking initiative to take part in team activities in pursuit of team goals. • Problem-solving: capable of taking a complex task and breaking it into smaller manageable tasks. • Managing Self: taking initiative beyond regular tasks. Working well autonomously.

Benefits

• Work From Home • Health Insurance • Dental and Vision Insurance • Unlimited PTO • Home Office Allowance • Telephone/Internet Allowance • Health Savings Account • Flexible Spending Account • Dependent Care FSA • LifeCare Employee Assistance Program • LifeMart Employee Discount Program • Group Term Life Insurance • Long Term Disability • Short Term Disability