Service Desk Support Technician

November 23

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Perkins Coie

WebsiteLinkedInAll Job Openings

1001 - 5000

Description

• Quickly resolve end-user issues over phone, email, or chat • Handle approximately 275 daily support requests with team members • Properly document all elements of a support case in the Incident Management System (ServiceNow) • Communicate effectively and escalate issues as appropriate • Create written documentation for hardware and software installations as requested • Assist in creating and editing Service Desk processes and procedures

Requirements

• Associate’s or bachelor’s degree preferred • One year of experience in a technical support environment or equivalent • Solid functional knowledge of standard PC hardware and software used in office environments preferred • A+, Network+, MCSE, or equivalent technical education strongly preferred • Law firm experience is beneficial

Benefits

• Great health insurance • Tuition reimbursement • Paid sabbaticals • Annual discretionary bonus • 401(k) plan • Medical, dental, and vision insurance • Accrued paid time off plan starting at 20 days annually • Personal medical and parental leave • Up to ten paid Holidays • Family care benefits