Support Engineer - Tier 1
December 3
Description
• At Litify, we’re revolutionizing legal technology through a comprehensive platform • We're seeking a new Support Engineer (Tier 1) for our Customer Success team • Strive to provide the best technical support and troubleshooting assistance to clients • Your role involves understanding products and assisting with technical issues • Work within Salesforce Service Cloud and engage with customers via different channels • Help create knowledge articles for clients and internal staff • Contribute to a positive, collaborative team culture
Requirements
• 1-3 years of technical customer facing experience (preferably in the SaaS space) • 1-3 years of experience working in Salesforce with certifications such as ADM-201 • A love of solving puzzles and troubleshooting • Experience with ticketing systems like Atlassian Jira • Excellent judgment and analytical thinking • Superb time management and organizational skills • Ability to work in fast-paced environments • Capability to explain technical information to non-technical audiences • Strong collaboration and relationship building skills • Strong verbal and written communication skills
Benefits
• Bonus opportunities • Competitive compensation package • Benefits opportunities • Continuous improvement culture • Positive work environment
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