Customer Support Engineer

6 days ago

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ABBYY

WebsiteLinkedInAll Job Openings

Artificial intelligence software • Document AI • Process Mining • Task Mining • digital transformation

501 - 1000

💰 Venture Round on 2021-05

Description

• Join ABBYY and be part of a team that celebrates your unique work style. • Resolve customer tickets by understanding each request, troubleshooting it, and finding a solution. • Collaborate with technical teams within ABBYY to solve complex problems. • Write knowledge base documents to help others resolve issues proactively. • Thrives on resolving issues and working with business customers.

Requirements

• At least 2 years of experience working in L2 Technical Support, Professional Services, QA, DevOps or Development • IT skills: operating systems (Windows & Linux), databases (MsSQL, Oracle), networking (OSI model, TCP/IP), algorithms, programming basics • Experience in programming (C++) • Basic knowledge of other languages of programming (Java or C#) is a plus • Great analytical skills to troubleshoot software problems • Good interpersonal and communication skills

Benefits

• Three week's paid time off on top of 12 paid holidays, floating holidays, and holiday allowance increase based on tenure • Gym membership subsidy • Medical and dental insurance • Pet insurance • Employee Assistance Program • College Savings Plan • Travel assistance • 401(k) with up to 4% employer match