Technical Support Engineer, EMEA

3 days ago

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Proscia

WebsiteLinkedInAll Job Openings

Computer Software • Cancer • Cloud Computing

51 - 200 employees

Founded 2014

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

🧬 Biotechnology

Description

• Monitor and triage a service desk queue • Provide advanced technical support to Premium customers • Resolve complex customer problems • Identify root causes and provide solutions • Review customer feedback and recommend technical changes • Facilitate monthly ticket check-ins with customers • Perform customer upgrades and assist with provisioning • Maintain ongoing knowledge of Proscia’s application and client environments • Contribute to internal knowledge base

Requirements

• 5+ Years of experience in a Technical Support Engineer role • End-to-end experience in a technical escalation process • Proven track record in identifying patterns and potential issues • Knowledge-base of remote connection methods • Ability to analyze data and resolve problems • Understanding of network architectures • Knowledge of Linux and Kubernetes required • Knowledge of Digital pathology is a plus

Benefits

• Competitive pay • Support with savings • Vibrant physical-office environment • Insurance options promoting long-term health • Opportunities for personal growth