Proscia
Proscia is a company focused on enhancing pathology laboratories with its AI-powered digital workflows and enterprise software platform called Concentriq. This platform enables anatomic pathology laboratories to achieve full digitization, improve diagnostic quality, and drive efficiency in research and development processes across life sciences. Proscia’s solutions leverage AI applications to accelerate drug discovery and development, and support real-world data solutions for precision medicine. The company is dedicated to perfecting cancer diagnosis through intelligent software, positioning itself as an innovator in digital pathology and AI solutions for modern laboratories.
Computer Software • Cancer • Cloud Computing
Technical Support Engineer
March 19
Proscia
Proscia is a company focused on enhancing pathology laboratories with its AI-powered digital workflows and enterprise software platform called Concentriq. This platform enables anatomic pathology laboratories to achieve full digitization, improve diagnostic quality, and drive efficiency in research and development processes across life sciences. Proscia’s solutions leverage AI applications to accelerate drug discovery and development, and support real-world data solutions for precision medicine. The company is dedicated to perfecting cancer diagnosis through intelligent software, positioning itself as an innovator in digital pathology and AI solutions for modern laboratories.
Computer Software • Cancer • Cloud Computing
📋 Description
• Provide exceptional support to customers across multiple forms of communication • Resolve complex customer problems with new or unusual symptoms • Identify the root cause of complex issues and provide solutions • Follow established processes and develop new ones to improve efficiency • Monitor a service desk queue and respond or resolve within agreed upon SLAs • Review feedback from customers, compiling and analyzing support data • Act as escalation point for Premium Support Customers • Coordinate cross-departmentally for feature requests and bugs • Debug customer issues by replicating in lab environment • Perform customer upgrades and assist with basic provisioning • Have complete ownership of client service requests thru resolution • Provide proactive client communication to ensure satisfaction • Contribute to internal knowledge base and share information within the team • Provide feedback on training materials and team needs • Provide phone support and/or live troubleshooting calls as needed
🎯 Requirements
• 5+ Years of experience in a Technical Support Engineer role • Experience working end-to-end within a technical escalation process • Proven track record of identifying patterns and recognizing potential issues before they involve Engineering • Knowledge-base of remote connection methods • Ability to analyze data, resolve problems, make decisions independently, and work in a team environment • Understanding of network architectures and basics elements • Knowledge of Linux is required • Knowledge of Kubernetes is required • Knowledge of Digital pathology is a plus
🏖️ Benefits
• Competitive pay • Savings options • Schedule options • Insurance options for long-term health and personal growth
Apply NowSimilar Jobs
March 19
Provide remote technical support for mechanical and electronic lock systems. Opportunity for advanced training in China or the USA.
March 18
Join Checkmk's global Support Team as a Technical Support Engineer supporting customers' IT operations.
March 18
GeneDx
1001 - 5000
Provide technical support at GeneDx by monitoring issues and collaborating with the engineering team.
March 18
Administer and support automated systems and applications for Lehigh Valley Health Network's departments.
March 18
Join Postscript as a Technical Support Specialist providing customer support for an SMS marketing platform.
Discover 100,000+ Remote Jobs!
Wall of Love
Frequently asked questions
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, you’ll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! We’re always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.