Life Insurance Contact Center Team Lead

March 21

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Protective Life

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Protective Life is a financial services company specializing in providing affordable life insurance and annuities. The company offers a variety of insurance products such as term life, whole life, and universal life policies, as well as fixed, immediate, indexed, and variable annuities. Protective Life assists individuals in planning for their future, including retirement, estate planning, and financial protection for families. The company emphasizes its commitment to sustainability, community involvement, and helping customers achieve protection and security throughout various life stages. Protective Life is known for its strong financial foundation and is licensed to operate in all states except New York.

Insurance • Annuities • Asset Protection

1001 - 5000 employees

Founded 1908

💸 Finance

📋 Description

• The work we do has an impact on millions of lives, and you can be a part of it. • We help protect our customers against life’s uncertainties. • Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. • The Team Leaders on our Customer Experience contact center team are responsible for providing process knowledge to individuals within and outside the team. • The position will be a source of knowledge used by team members to better understand complicated processes and transactions. • They will serve the CXA team as a consultant and an escalation point between the customer and a manager. • This position will also identify and address issues, streamline processes, support initiatives, and explore opportunities for continuous improvement.

🎯 Requirements

• High school diploma or equivalent; college degree preferred. • 3-5 Years of life insurance/annuity experience. • Experience serving as a mentor or team leader with exposure to auditing and providing feedback to processors and identifying process improvement opportunities. • Willingness to participate in industry and continuous education. • Expert knowledge of work unit processes and systems (i.e, Nextgen, NICE, TLS, TLS-FVL, TLS-VUL, IMS, Client Database, Lifecomm, Corporate Retention, CMOD, CDS, ECRM, DCE) • Strong working knowledge/experience with Microsoft Office Products (Excel, PowerPoint, Word, etc.) • Willingness to travel to core sites for training, conferences, etc on an as-needed basis.

🏖️ Benefits

• We aim to protect our employees' wellbeing through a broad benefits offering. • We protect physical wellbeing through health, dental and vision insurance. • We protect mental wellbeing through mental health benefits and an employee assistance program. • We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). • We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. • All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.