Global Head of Community

5 days ago

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PTW

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Quality Assurance • Translation • Customer Experience • Talent Acquisition • Quality Engineering

1001 - 5000

Description

•Global Head of Community - Player Support •Remote, can be based anywhere in North America, Portugal, Spain, Romania, Poland or the UK •You’ll be growing and expanding the vision, strategy, and operating processes •Responsible for creating, implementing and optimizing community and social media practices •Manage, grow and mentor a global team of Community Managers and Moderation teams •Passionate and tech savvy leader with strong understanding of gaming communities •Deep experience in managing teams and communities on a global scale.

Requirements

•5-8 years Community Manager experience within the gaming industry, with understanding of regional markets, trends and dynamics. •3+ years managing, mentoring and coaching people. •Understanding of game genres and associated player personas. •Understanding and knowledge of community and social channel analytics, sentiments trends and able to build top-quality reports •Measurable success record in establishing and growing communities. •Experience working in Outsourcing/BPO industry is a plus. •Experience building business/client proposals, scopes and presentations •Strong presenting and speaking skillsets and capabilities •Strong awareness/knowledge and application of social media and digital marketing technologies. •Ability to work in a fast-paced & international environment. •Collaborative, team-focused and community-first mindset •Fluent in English, both written and spoken.

Benefits

•Competitive basic salary with performance bonus •Dynamic and entrepreneurial culture •You get to work with the latest technologies •You will be working for one of the worlds leading providers of specialist services to the games industry.