Associate Functional Analyst - Digital Commerce

3 days ago

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QAD

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QAD is a company specializing in enterprise resource planning and industrial transformation solutions. Their Adaptive Enterprise platform helps businesses optimize processes, align people with technology, and manage critical business challenges. QAD's offerings include software for manufacturing, inventory management, supply chain planning, quality management, and global trade compliance. Their solutions serve a range of industries, including automotive, consumer products, food and beverage, industrial manufacturing, and more. The company focuses on becoming an adaptive enterprise by integrating advanced scheduling and data-driven insights.

Enterprise Software • Enterprise Resource Planning • Cloud ERP • Manufacturing ERP • SaaS ERP

1001 - 5000 employees

Founded 1979

🏢 Enterprise

☁️ SaaS

📋 Description

• QAD Digital Commerce is a growing Web Development Technology Company. • Conduct analysis on reported application issues from global customers and partners. • Manage the routing of incidents from global customers and partners. • Serve as designated mentors for associates and juniors in the team. • Handle incoming software issues from customers and partners via telephone and web chat. • Resolve support incidents in accordance with Service Level Agreements. • Formulate reusable solutions to new, unique issues, or enhance existing solutions. • Create and Maintain customer satisfaction through effective communication and problem resolution. • Collaborate with designers and developers to create responsive, user-friendly interfaces.

🎯 Requirements

• Professional degree: BE/ B Tech/ MCA/BSC-IT, Computer Science. • University/Bachelor’s Degree in Business, Accounting. • Logistics, Production Operations/Manufacturing Management, Information Technology or related field, or equivalent experience. • Graduate Program (MBA, MIB or Masters): Would be an advantage. • ITIL Foundation certification V4 or equivalent experience. • Intermediate knowledge of IT Service Management principle, best practices and frameworks like ITIL and experience with JIRA is required. • Experience with working in multinational, multi-cultural teams (desirable). • Multi-tasking, good communicator, eager to learn. • Minimum 3 - 5 years in the software, manufacturing, distribution or accounting industry is preferred. • Experience using or supporting business software applications. • Prior success in a Customer Service/Support capacity. • Knowledge of basic technical concepts is preferred (Unix, Windows NT, Internet, networks, Progress or Oracle). • Programming code for troubleshooting is a big plus (C, C++, Unix, Progress, Oracle, SQL, Java, or XML). • RDBMS: MySQL, Frontend: Javascript, CSS, HTML, Digital Science. • Good Analytical & Technical skills and ability to understand the business needs. • Good communication in English (written and verbal) is required. • You have good analytical & collaboration skills and have a passion to solve customer issues. • You have a positive and calming approach, to diffuse an escalated situation or irate customer.

🏖️ Benefits

• Your health and well being are important to us at QAD. • We provide programs that help you strike a healthy work-life balance. • Opportunity to join a growing business, launching into its next phase of expansion and transformation. • Collaborative culture of smart and hard-working people who support one another to get the job done. • An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.