CSHD Analyst, Mandarin (speaking)
3 days ago
📋 Description
• Provide Service Desk support to external customers and users • Receive, document, and track all incoming customer/user calls for immediate remedy and closure • Utilize computer and database information to update incident status • Serve as the single point of contact (SPOC) for incidents, including owning the call through closure • Use defined procedures for responding to customer calls • Collect information from the caller and document data elements in the designated tool • Maintain records of all calls from customers using an established Service Management tool • Provide detailed documentation of all steps involved in resolving customer issues • Escalate issues to the appropriate department and personnel • Investigate, examine, troubleshoot, and solve hardware and software issues quickly • Maintain a pleasant demeanor and attitude in day-to-day communication and interface with customers
🎯 Requirements
• Fluent in Mandarin and English in both written and spoken communication • At least 2 years of related experience • With BPO call center experience • Stable Internet connection (35 MBPS Minimum) • Experience using Microsoft Applications, preferably savvy in Excel • Must be comfortable working in the EST time zone office hours
🏖️ Benefits
• Internet Allowance • private health insurance • Employer-paid E-Learning courses • Continuous coaching, training, and development
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