Cint
Cint is a leading global technology platform that provides a comprehensive marketplace for market research. The company operates the world's largest programmatic research marketplace, known as the Cint Exchange, which connects surveys with millions of respondents across 130 countries. Cint offers services such as media measurement and audience monetization, leveraging powerful technology to provide insights-driven companies with actionable data. With a focus on quality and trust, Cint uses advanced AI and machine learning tools to ensure the integrity and accuracy of the data collected. It serves a wide range of industries by offering tools for measuring the impact of advertising, conducting brand lift studies, and optimizing marketing strategies in real time. Cint is trusted by thousands of companies for its innovative approach to connecting businesses with the right survey participants efficiently and effectively.
Software services • Insight technology • Panel monetization • insights exchange platform • Research sample
Tech Analyst
3 days ago
Cint
Cint is a leading global technology platform that provides a comprehensive marketplace for market research. The company operates the world's largest programmatic research marketplace, known as the Cint Exchange, which connects surveys with millions of respondents across 130 countries. Cint offers services such as media measurement and audience monetization, leveraging powerful technology to provide insights-driven companies with actionable data. With a focus on quality and trust, Cint uses advanced AI and machine learning tools to ensure the integrity and accuracy of the data collected. It serves a wide range of industries by offering tools for measuring the impact of advertising, conducting brand lift studies, and optimizing marketing strategies in real time. Cint is trusted by thousands of companies for its innovative approach to connecting businesses with the right survey participants efficiently and effectively.
Software services • Insight technology • Panel monetization • insights exchange platform • Research sample
📋 Description
• Provide top-notch customer support for Cint platform users. • Investigate and resolve customer issues in a professional and timely fashion. • Create and review technical documentation. • Understand client requirements and translate those needs into actionable tickets. • Classify submitted bugs and issues by the severity of their impact. • Debug API integrations. • Coach clients on adopting key features to help them meet their goals.
🎯 Requirements
• Bachelor’s degree (Information Technology, Computer Science or related discipline preferred) • 2+ Years of technical support experience (SaaS support experience a plus) • 1+ years of experience in API debugging and troubleshooting. • Proficiency with Microsoft Excel sheets/Google sheets • Strong problem-solving abilities to diagnose and resolve complex issues. • Excellent communication skills, both written and verbal, to explain technical concepts to non-technical users. • Customer-oriented mindset, as the role involves direct interaction with users or clients. • Easily able to grasp and retain new knowledge • Leadership and mentoring skills to train team members and assist in team growth. • Time management skills to manage multiple support cases simultaneously.
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