People Services Representative - APAC Shift
11 hours ago
Description
• QAD is looking for a person who will be the primary point of contact for employees and managers seeking HR support and guidance. • You will be the primary People Services Representative for the APAC region. • In this role, you will be responsible for delivering efficient and effective HR services, addressing inquiries, and providing assistance on a wide range of HR-related matters. • You will ensure timely resolution of inquiries and strive to enhance the overall employee experience within our organization. • This role may be fully remote, working in the morning shift based in Mumbai. • Frontline Support: Act as the initial point of contact for employees and managers seeking HR assistance via phone, email, or chat. • Inquiry Handling: Respond promptly and accurately to inquiries related to HR policies, procedures, benefits, payroll, employee data, and other relevant topics. • Issue Resolution: Resolve Tier 1 HR inquiries and requests efficiently, escalating complex issues to Tier 2 or appropriate HR specialists when necessary. • Data Management: Maintain accurate employee data records in the HR information system (HRIS) and other databases, ensuring data integrity and confidentiality. • Documentation: Prepare and process HR-related documentation, including employment verification letters, status changes, and other administrative tasks as needed. • Employee Self-Service Support: Assist employees with navigating self-service HR systems, troubleshooting technical issues, and providing guidance on accessing resources. • Compliance: Stay updated on HR policies, procedures, and legal requirements to ensure compliance with relevant regulations and company guidelines. • Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices within the HR Shared Services team. • Customer Service Excellence: Provide high-quality customer service by demonstrating empathy, professionalism, and a solution-oriented approach in all interactions. • Collaboration: Collaborate with other HR teams, including Talent Acquisition, Benefits, Compensation, and Employee Relations, to ensure seamless service delivery and support HR initiatives.
Requirements
• Bachelor's degree in Human Resources, Business Administration, or a related field preferred. • 4+ years of professional HR experience in HR shared services, customer service, or administrative support role preferred. • Computer skills: Working knowledge of HRIS Systems (Workday preferred). • Proficiency in Google Productivity Suite is highly desired. • Other knowledge: Solid understanding of HR policies, procedures, and best practices. • Familiarity with HRIS and case management systems is advantageous. • Demonstrated ability to handle sensitive information with discretion and maintain confidentiality at all times. • Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner. • Strong analytical and problem-solving skills, with the ability to effectively troubleshoot and resolve issues. • A customer-centric mindset with a commitment to delivering exceptional service and support to internal stakeholders. • Detail-oriented with strong organizational and time management skills, capable of managing multiple tasks and priorities effectively. • Ability to collaborate effectively within a team environment and contribute to a positive and inclusive workplace culture. • Flexibility to adapt to changing priorities and work effectively in a fast-paced environment. • Languages: fluent English; French or any other additional language such as German will be of an additional advantage.
Benefits
• Your health and well-being are important to us at QAD. • We provide programs that help you strike a healthy work-life balance. • Opportunity to join a growing business, launching into its next phase of expansion and transformation. • Collaborative culture of smart and hard-working people who support one another to get the job done. • An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
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