Data Analyst

4 days ago

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Logo of Quantum Dynamics, Inc.

Quantum Dynamics, Inc.

Information Technology β€’ Cyber Security β€’ Logistics β€’ Training β€’ Business Development

51 - 200

Description

β€’ Provide world-class customer service and support services for Volunteer Recruitment and Selection (VRS). β€’ Collect and validate data for reports to be delivered to the customer, including contact statistics and workload requirements. β€’ Generate detailed reports on lead performance metrics and ensure compliance with Peace Corps standards. β€’ Support ongoing recruit sustainment operations by keeping applicants engaged throughout the application process. β€’ Collaborate with the Program Manager to ensure project goals and client expectations are met.

Requirements

β€’ High school diploma or equivalent from an accredited educational institution. β€’ At least one year of demonstrated experience in world-class customer service. β€’ Must have or be willing to gain up-to-date knowledge of Peace Corps qualifications and business rules. β€’ Strong verbal and written communication skills. β€’ Ability to use Government-approved Customer Relationship Management (CRM) systems, telephony software, and data entry tools to track and manage lead interactions. β€’ Must be able to meet Government background check requirements to obtain network access (e.g., NACI check).

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