Data Analyst

November 10

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Quantum Dynamics, Inc.

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Description

• Provide world-class customer service and support services for Volunteer Recruitment and Selection (VRS). • Collect and validate data for reports to be delivered to the customer, including contact statistics and workload requirements. • Generate detailed reports on lead performance metrics and ensure compliance with Peace Corps standards. • Support ongoing recruit sustainment operations by keeping applicants engaged throughout the application process. • Collaborate with the Program Manager to ensure project goals and client expectations are met.

Requirements

• High school diploma or equivalent from an accredited educational institution. • At least one year of demonstrated experience in world-class customer service. • Must have or be willing to gain up-to-date knowledge of Peace Corps qualifications and business rules. • Strong verbal and written communication skills. • Ability to use Government-approved Customer Relationship Management (CRM) systems, telephony software, and data entry tools to track and manage lead interactions. • Must be able to meet Government background check requirements to obtain network access (e.g., NACI check).