Quantum Dynamics, Inc.
Quantum Dynamics, Inc. is dedicated to solving clients’ challenges by providing innovative technology solutions. The company aims to exceed customer expectations by delivering timely and value-added solutions while maintaining high-quality customer service. Quantum Dynamics focuses on offering solutions that are on time, within budget, and distinct in quality, while actively inviting individuals to join their team.
Information Technology • Cyber Security • Logistics • Training • Business Development
Data Analyst
November 10, 2024
Quantum Dynamics, Inc.
Quantum Dynamics, Inc. is dedicated to solving clients’ challenges by providing innovative technology solutions. The company aims to exceed customer expectations by delivering timely and value-added solutions while maintaining high-quality customer service. Quantum Dynamics focuses on offering solutions that are on time, within budget, and distinct in quality, while actively inviting individuals to join their team.
Information Technology • Cyber Security • Logistics • Training • Business Development
📋 Description
• Provide world-class customer service and support services for Volunteer Recruitment and Selection (VRS). • Collect and validate data for reports to be delivered to the customer, including contact statistics and workload requirements. • Generate detailed reports on lead performance metrics and ensure compliance with Peace Corps standards. • Support ongoing recruit sustainment operations by keeping applicants engaged throughout the application process. • Collaborate with the Program Manager to ensure project goals and client expectations are met.
🎯 Requirements
• High school diploma or equivalent from an accredited educational institution. • At least one year of demonstrated experience in world-class customer service. • Must have or be willing to gain up-to-date knowledge of Peace Corps qualifications and business rules. • Strong verbal and written communication skills. • Ability to use Government-approved Customer Relationship Management (CRM) systems, telephony software, and data entry tools to track and manage lead interactions. • Must be able to meet Government background check requirements to obtain network access (e.g., NACI check).
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