Senior Marketing Operations Manager - End User Experience

4 days ago

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Mail-Related Solutions • Folder inserters • Print Service Provider • Customer Experience Management • Customer Communications Management

5001 - 10000

💰 Post-IPO Debt on 2021-11

Description

• Lead efforts to optimize end user experiences and drive recurring revenue growth. • Ensure smooth technical marketing integrations, enhancing user experiences across communities. • Monitor and report on marketing integration performance and its business impact. • Collaborate with product and marketing teams to improve registration processes and drive community engagement. • Manage recurring revenue streams and provide forecasting for end user performance. • Drive increased utilization of lockers and other service verticals. • Develop and execute monetization strategies to meet recurring fee targets. • Partner with Customer Success and marketing to create effective non-integrated registration processes. • Evaluate and optimize strategies to meet key performance indicators (KPIs). • Engage with end users and property managers to identify and address pain points. • Translate performance data into actionable insights for strategic decision-making. • Support budgeting and forecasting processes with data-driven insights. • Contribute to monthly operations reports and develop new reports as needed.

Requirements

• Bachelor’s degree required. • 7+ years of experience in operations, preferably in marketing or related fields. • Experience in the multifamily industry is a plus. • Proficiency in Salesforce and other relevant tools. • Strong organizational skills with the ability to manage multiple deadlines in a fast-paced environment. • Excellent written and verbal communication skills. • Critical thinking and problem-solving skills are essential. • Knowledge gaps can be filled.

Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle. • Endless Learning: Access global opportunities for growth through our 24/7 online learning platform. • Inclusive Community: Join diverse communities and engage in our Philanthropy program. • Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme. • Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.