Licensed Property and Casualty Customer Service Representative

March 16

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

+2 more states

🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

💵 $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Qualfon

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Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.

Call Centers and Contact Centers • Technical Support • Business Process Outsourcing (BPO) • Social Media Support • Back-Office Processing

10,000+ employees

Founded 1995

🤝 B2B

🛍️ eCommerce

📡 Telecommunications

📋 Description

• Qualfon is hiring Remote Licensed Property and Casualty or Personal Lines Insurance Customer Service Representatives to field inbound communication from our client’s members. • The focus of this position is to provide outstanding support to existing members; this is not a sales-based role and there is no cold calling. • In this position, you will field inbound communication (phone, email, chat, social media, etc) from our client’s members regarding their insurance needs. • No cold calling. • Utilize knowledge of personal lines insurance help members with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes. • Begin by thoroughly understanding the customer's need. • Utilize resources to conduct research and present the customer with a resolution. • Understand members’ life events that may offer sales cues • Correspond with customers, clients, insurance carriers and internal sources to provide coverage information and policy recommendations • Responsible for execution of various client service transactions including policy endorsements, certificates, binders, cancellations or other tasks • Adhere to performance metrics and quality standards

🎯 Requirements

• Active Resident Property and Casualty or Personal Lines License • Minimum 1 year of customer service experience required • 1 year of call center experience is required • High School diploma or GED required • Veterans and their family members are encouraged to apply • Strong written and verbal communication skills • Professional, articulate voice and listening skills • Maintain member privacy • Internet & research skills: ability to research and quickly become an expert in a variety of subjects. • Computer savvy and can resolve minor technical issues with minimal assistance • Typing 25 words per minute with 90% accuracy • Ability to critically think through situations and solutions • Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude • Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance • At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

🏖️ Benefits

• Further your education and earn a college degree through our Qualfon University scholarship program • FREE access to personal and professional support through the Qualfon Care Coaches’ program • Medical, dental benefits, vision, and life & accident insurance for full-time employees • Competitive wages • Paid time off