Customer Service Specialist

March 15

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

💵 $19 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

Apply Now

Receive Emails with Similar Jobs

Linguava

WebsiteLinkedInAll Job Openings

Linguava is a comprehensive language service provider located in Portland, Oregon, established in 2010. The company specializes in offering high-quality interpretation and translation services to facilitate health equity through language access. Linguava provides a range of services including over-the-phone, video remote, and onsite interpretations, as well as translation and localization services. They are particularly focused on industries such as healthcare, legal, education, and social services, aiming to bridge language gaps for non-English speaking patients, educators, judicial stakeholders, and corporate clients. With an emphasis on quality and compliance, Linguava strives to improve patient experiences and health outcomes, ensuring effective communication for diverse language needs. Their ISO certifications highlight their commitment to industry-leading standards in interpretation and translation.

Onsite Interpretation • Document Translation • Video Relay Interpretation • Telephonic Interpretation • Website Translation

51 - 200 employees

⚕️ Healthcare Insurance

📚 Education

🌍 Social Impact

📋 Description

• Handling and resolving email requests from a dedicated client and interpreters related to scheduling, as the first point of contact. • Assisting in answering clients/interpreters calls, when needed. • Efficiently input data & maintain accurate database information. • Audit database information for accuracy. • Audit schedules for interpreters who are assigned jobs for a dedicated client. • Other duties and responsibilities as requested by leads, Assistant Manager, or Scheduling Manager. • Manage all inbound interpreter calls and inquiries. • Manage all inbound interpreter calls, emails and securing interpreters to cover appointments. • Managing all of the appointments for a dedicated client by meeting both Linguava and client service levels for securing interpreters to the appointments. • Other duties as assigned.

🎯 Requirements

• 2 years of experience in customer service • 2 years of experience working in a fast-paced office environment • Exceptional data entry & accuracy skills • Professional verbal & written communication skills • Organized & motivated with excellent follow-through, multi-tasking, and problem-solving skills • Proficiency in MS Office applications • Ability to work independently while remaining an effective and efficient member of cross-functional teams • Ability to analyze problems and develop processes to alleviate problems