Customer Service Associate

Yesterday

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Logo of GLOBO

GLOBO

Global Marketing & Transcreation β€’ Translation & Localization β€’ Telephone & Video Interpreting β€’ Face to Face Interpreting β€’ Interpreting

1001 - 5000

πŸ’° Private Equity Round on 2022-01

Description

β€’ Facilitate intake calls, providing customer service and support to callers β€’ Achieve satisfactory call quality, both behavioral and technical β€’ Provide exceptional client service experiences β€’ Log and track both calls and requests β€’ Address opportunities to maintain and improve business relationships with clients β€’ Other duties as assigned

Requirements

β€’ High School Diploma or equivalent β€’ Strong customer service skills and a positive attitude β€’ Experience with call center software and scheduling tools β€’ Comfortable in a dynamic, fast-paced, and multi-line call center environment β€’ Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel β€’ Experience with Google Docs and Apple/Mac Operating System preferred β€’ Ability to work independently in a decentralized environment β€’ Highest level of personal and professional integrity and ethics β€’ Proven ability to interpret strategic and operational business requirements β€’ Broad understanding of current and emerging technology practices β€’ High level of initiative, accountability, and follow-through β€’ Value strong teamwork and collaboration skills β€’ Demonstrated problem solving and decision-making skills β€’ Ability to manage multiple initiatives and projects and prioritize needs β€’ Ability to work in a private, dedicated workspace β€’ Strong sense of service and passion for the company and business β€’ Authorized to legally work for any employer in the United States β€’ Willingness to submit to any requested background checks β€’ Fluent in English β€’ Must have reliable high-speed internet with sufficient bandwidth

Benefits

β€’ Medical, dental, and vision plans β€’ Virtual health and online mental health therapy β€’ 401K with generous employer matching β€’ Summery Fridays β€’ PTO plan

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