Customer Service Associate

3 days ago

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GLOBO

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GLOBO is a company focused on providing language support and communication solutions. Their services include interpreting, translation, and platform integrations to help manage and monitor language support needs efficiently. GLOBO aims to simplify language access across various industries through features like smart, skills-based routing for interpreters and accurate translation processes. The company emphasizes high-quality customer support, scalable solutions, and innovative integrations, which can be utilized in fields such as Telehealth and Project Management.

Global Marketing & Transcreation • Translation & Localization • Telephone & Video Interpreting • Face to Face Interpreting • Interpreting

1001 - 5000 employees

🤝 B2B

📡 Telecommunications

⚡ Productivity

💰 Private Equity Round on 2022-01

📋 Description

• The Customer Service Agent facilitates intake calls and requests ranging from on-demand to scheduled language services for our flagship customers. • This role is responsible for creating a best-in-class customer experience by consistently delivering clear, efficient and valuable support to callers. • Facilitate intake calls, providing customer service and support to callers. • Achieve satisfactory call quality, both behavioral and technical, as measured through call quality reviews. • Provide exceptional client service experiences. • Log and track both calls and requests while servicing clients by typing notes into our proprietary system. • Address opportunities to maintain and improve business relationships with clients. • Other duties as assigned.

🎯 Requirements

• High School Diploma or equivalent • Strong customer service skills and a positive attitude • Experience with call center software and scheduling tools • Comfortable in a dynamic, fast-paced, and multi-line call center environment • Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel • Experience with Google Docs and Apple/Mac Operating System preferred • Ability to work independently in a decentralized environment, without the reliance on direct authority • Highest level of personal and professional integrity and ethics • Proven ability to interpret strategic and operational business requirements, providing expert advice and financial counsel • Broad understanding of current and emerging technology practices • High level of initiative, accountability, and follow-through • Value strong teamwork and collaboration skills • Demonstrated problem solving and decision-making skills • Ability to manage multiple initiatives and projects and prioritize needs • Ability to work in a private, dedicated workspace in order to comply with HIPAA regulations • Strong sense of service and passion for the company and business • Authorized to legally work for any employer in the United States • Willingness to submit to any requested background checks • Fluent in English • Must have reliable high-speed internet with sufficient bandwidth.