Manager - ESG

March 4

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Qualfon

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Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.

Call Centers and Contact Centers • Technical Support • Business Process Outsourcing (BPO) • Social Media Support • Back-Office Processing

10,000+ employees

Founded 1995

🤝 B2B

🛍️ eCommerce

📡 Telecommunications

📋 Description

• We are seeking a dedicated and passionate individual for an ESG (Environmental, Social, and Governance) role within our organization. • The ideal candidate will support the company in managing its environmental impact, ensuring social responsibility, and maintaining effective governance standards. • This position will involve monitoring and reporting ESG performance, developing strategies for improvement, and working closely with Qualfon’s ESG Steering Committee and various departments to integrate ESG best practices into the organization's overall strategy, including supplier diversity. • Proven experience working with CDP, Ecovadis, GHG Protocols (Scope 1, 2 & 3), and SBTi. • Assist in the development and execution of the company’s ESG strategy aligned with organizational goals and the ESG Steering Committee. • Ensure the integration of ESG principles into business practices, projects, and operations. • Identify opportunities for sustainability improvements and guide the organization toward meeting ESG targets. • Monitor and report on the company’s environmental impact, including energy usage, waste management, carbon emissions, and resource conservation. • Recommend and implement strategies to reduce environmental impact and improve sustainability performance. • Collaborate with internal teams to drive initiatives such as green procurement, sustainable product development, and waste reduction. • Identify initiatives related to employee welfare, diversity and inclusion, community engagement, and ethical supply chain practices to be communicated appropriately. • Identify potential diverse suppliers and work with regional finance team to complete the supplier registration process. • Develop policy/program to support supplier diversity program for the US entities. • Support the creation of governance frameworks and policies related to ethics, transparency, and business integrity. • Ensure adherence to regulatory requirements concerning ESG factors, including reporting obligations and industry standards. • Compile and analyze ESG data for internal and external reporting purposes (e.g., quarterly sustainability reports, regulatory filings, ESG disclosures). • Prepare presentations and reports for senior leadership and stakeholders. • Build relationships with external stakeholders, such as regulatory bodies, to further ESG objectives. • Monitor ESG performance and recommend improvements or adjustments to current practices.

🎯 Requirements

• Education: Bachelor’s degree, Business Administration, Environmental Science, or a related field. • Experience: 8-12 years of experience in ESG, sustainability, corporate social responsibility (CSR), or related fields. • Experience in ESG reporting, data analysis, and sustainability initiatives is highly preferred. • Strong understanding of ESG principles, frameworks, and reporting standards (e.g., GRI, SASB, TCFD). • Excellent analytical and problem-solving skills. • Ability to work collaboratively with diverse teams and stakeholders. • Strong communication skills, both written and verbal. • Proficient in Microsoft Office Suite, particularly Excel and PowerPoint. • Certifications related to sustainability, CSR, or ESG (e.g., LEED, GRI, SASB) are a plus.