Customer Success Engineer

September 22

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Quantum Metric

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Continuous Product Design • Product Analytics • Session Replay • Performance Metrics

501 - 1000

💰 $200M Series B on 2021-01

Description

• Support a portfolio of clients and manage technical details of their implementation • Guide clients to define meaningful requirements and create innovative solutions

Requirements

• Past experience developing, implementing, or managing digital solutions. • Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred • Experience with web technologies, analytics, front-end development, and best practices for UX/UI • Development experience with HTML, CSS, and JavaScript; React, Angular, Vue, or native mobile is a plus • Must exhibit proficiency in JavaScript development. • Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf • Expert knowledge of browser developer tools to test scripts and diagnose issues • Familiarity with the page load lifecycle and techniques for performance optimization • Strong project and time management skills; able to multi-task and manage multiple clients • Able to adapt quickly to changing priorities and operate in an ambiguous environment. • Excellent verbal and written communication skills with exemplary presentation skills. • Socially capable and be able to connect with diverse audiences: senior leaders, middle managers, and individual contributors, both technical and non-technical • 10% travel

Benefits

• Regular company-wide events • Seasonal challenges and games • Local outings sponsored by the company • Employee Resource Groups for diverse discussions