Customer Success Engineer

September 20

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Allergan Data Labs

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201 - 500

Description

• Provide technical and best practice guidance to customers ensuring they achieve the most value out of our solution. • Guide customers through onboarding and initial usage of the Allē platform. • Identify trends in customer requests and product performance and share those trends with internal Product, Engineering and Sales to drive continuous improvement to our products and customer experience. • Proactively identify risk and adoption blockers and proactively engage to train and enable customer through risk. • Conduct product demos for various personas across the customer base, including executive stakeholders. • Develop and collaborate on customer workshops. • Become a subject matter expert in our different Allergan Data Labs personas.

Requirements

• Bachelor’s degree or equivalent experience. • 4+ years experience in Customer Success or technical role (technical support, product management, etc) with SaaS experience. • 3+ years experience providing customer facing training or demos. • Experience with systems like Salesforce, Zendesk and PlanHat (or other Customer Experience and CRM tools). • API support experience is a plus. • Excellent written and verbal communication, presentation, and demo skills and ability to be the voice of the customer. • Proactive, with the ability to work independently and collaboratively with other Customer Success team members as well as cross-functional teams. • Excellent attention to detail, ability to prioritize, and work on multiple projects simultaneously, in a fast paced environment. • A positive attitude fostering collaboration.

Benefits

• Competitive salary. • Competitive annual bonus targets. • 401k with dollar for dollar match, up to 6% of eligible earnings (base, bonus). Plus additional company contribution. • RSU grants (Long Term Incentives) for approved roles. • Comprehensive medical, dental, vision and life insurance. • 17 paid holidays per year, including 3 floating holidays. • Annual Paid Time Off (PTO), with separate sick days. • 12 weeks paid Parental Leave. • Caregiver Leave. • Adoption and Surrogacy Assistance Plan. • Flexible workplace accommodations. • Attend AWS Re:Invent in person (Las Vegas) or virtually each year for approved roles. • Tuition reimbursement. • A MacBook Pro and accompanying hardware to do great work. • A modern productivity toolset to get work done: Slack, Miro, Loom, Lucid, Google Docs, Atlassian and more. • Generous discounts on SkinMedica skin care products.