Customer Success Engineer

August 1

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Quantum Metric

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The leader in Continuous Product Design.

Continuous Product Design • Product Analytics • Session Replay • Performance Metrics

501 - 1000

💰 $200M Series B on 2021-01

Description

• Support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth • Guide clients to define meaningful requirements and create innovative solutions to ensure success

Requirements

• Past experience developing, implementing, or managing digital solutions • Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client-facing roles is preferred • Experience with web technologies, analytics, front-end development, and best practices for UX/UI • Development experience with HTML, CSS, and JavaScript. Experience with React, Angular, Vue, or native mobile is a plus • Must exhibit proficiency in JavaScript development • Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf • Expert knowledge of browser developer tools to test scripts & diagnose issues • Familiarity with the page load lifecycle & techniques for performance optimization • Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients • Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment • Excellent verbal and written communication skills with exemplary presentation skills • Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical • 10% travel

Benefits

• Remote-first company • Regular company-wide events • Seasonal challenges + games • Quantum Metric sponsored local outings • Employee Resource Groups