Associate Technical Implementation Specialist, HL7

July 31

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Nextech Systems

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Nextech improves the performance of specialty practices with innovative solutions that drive efficiency and fuel growth.

Electronic Medical Records Software • Practice Management Software • Revenue Management • Fully Integrated Solution • Cloud Technology

201 - 500

Description

• Maintain and grow a strong proficiency in all technical facets of the Nextech software Solutions • Answer incoming calls related to Projects and Tasks • Reply to Technical Services requests in a timely fashion • Document and resolve incomplete incidents in a timely manner following Nextech guidelines • Partner with both Product Support and Development to resolve technical issues within the solution and act as a liaison for escalating issues • Schedule and perform Migrations for On Prem to Cloud clients for Nextech software • Investigate technical issues following Nextech support guidelines • Provide exceptional customer service • Maintain ongoing contact with assigned clients to ensure customer satisfaction • Maintain detailed notes and document interface configurations for each project in Salesforce • Create and maintain documentation and training to help drive success for the broader team and our customers • Help build and maintain a robust Knowledge Base • Install, configure, test, and provide training for HL7/API’s, Imports and Exports, Device integrations by agreed upon go live date • Evaluate client hardware to ensure it meets Nextech requirements; make recommendations as necessary • Manage client technical issues including troubleshooting hardware and software (i.e, system slowness, network disconnects, etc.) • Carry out other duties as assigned based on business need

Requirements

• Entry level experience in reading HL7 messages and understanding HL7 requirements • Minimum of 2 years of experience supporting applications and demonstrated proclivity toward technical aspects of the software • Flexibility to work different shifts including on call weekend shifts • Solid technical skills, including basic computer/technology skills and proficient to excellent Microsoft© Office Suite (Excel, Outlook, Visio, and Word) experience • Strong to excellent interpersonal, written, and verbal communication skills • Ability to work independently as well as in a team environment, handle multiple demands and changing priorities and exhibit results with a high level of accuracy • Effective project management skills, strong analytical and problem-solving abilities, attention to detail, and proficient time management in a fast-paced environment • Strong customer service skills

Benefits

• Employee Assistance Program with free counseling sessions available • Flexible Time Off: take time off when you need it without worrying about available hours • 10 paid holidays + 1 floating holiday • Generous annual bonus opportunity • iCREATE Employee Recognition Program • Insurance : Choice of Medical, Dental, and Vision plans • Wellness Program including discounts on medical premiums • Health Savings Account • Flexible Spending Account • Volunteer Time Off • 100% Company-Paid Parental leave • 401(k) with Employer Match • 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance • Company-Sponsored 529 College Savings Plan • Corporate Discounts on Retail, Travel, and Entertainment • Pet Insurance options