Solution Architect

22 hours ago

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Qu POS

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Restaurant & Hospitality Point of Sale • Restaurant Analytics • Restaurant Software • Fast Casual • Quick Service Restaurants

51 - 200

Description

• Responsible for the build, establishment, and implementation of all architectural, menu and solution design for new customers signed with Qu. • Work with other members of the Solution Design team through architecture designs, adoption of standards, collaboration with key partners, and evaluations and recommendations of solutions. • Work with the Customers and internal Project Managers in order to create a Pilot Plan and Deployment strategy. • The ideal candidate will have a passion for technology and building strong customer relationships. • A skilled communicator and able to think outside the box to solution problems, all while providing great customer service. • Work with Sales to ensure we know what was sold, and any commitments given. • Work with the customer to build out their POS solution, including but not limited to: Menu(s), configuration setup, menu routing, assistance with setup of 3rd party applications, and testing programmed items. • Training the customer on their Menu and POS Solution. • Take ownership of creating an overall approach to Pilot and create a plan for deployment that is accepted by and signed off by the customer/concept. • Assist in developing project plans, resource plans, training and test plans, and cutover plans, applying appropriate project methodology. • Keep projects in scope, and help maintain timelines. • Coordinate activities of multiple Product and/or IT service vendors. • Ensure that projects are clearly documented. • Ability to analyze and understand client’s information and processes to implement proper software and hardware requirements. • Responsible for ensuring that all developed standards are implemented and coordinated into a working partnership with all other departments. • Provides regular status reports to management. • Provide clear communication with restaurant, corporate, franchise and operations on all details pertaining to each aspect of the project. • Expertise in advising and articulating creative solutions. • Interviews, hires and develops subordinate personnel; and evaluates performance of employees; provides feedback, and coaches as appropriate. • Ability to analyze business direction and problems, understand long term vision and risk in developing strategic technical solutions and provide technical leadership. • Work closely with Product teams in technology evaluation, selection, recommendation, and configuration that align with enterprise strategy. • Collaborating with peers in seeing opportunities to refactor business processes, and improve the customer experience.

Requirements

• Menu (Point of Sale) Design: 5 years (Required) • Demonstrate knowledge of APIs, microservices architecture, infrastructure, data architecture, security, and new technologies with clear expertise in one or more of these areas. • Ability to work both independently and with various levels of the organization, including technical and non-technical team members. • Critical problem solving and sophisticated troubleshooting to drive resolution to technical issues. • Strong presentation, documentation, communication and influencing skills for working with less-technical business partners and customers. • Willingness to experiment, innovate and seek resources to learn, grow and find solutions.