Quest Software
Quest Software is a technology company that specializes in developing and managing software solutions for IT operations, data management, and cybersecurity. They provide a range of products aimed at helping organizations modernize their IT infrastructure, secure their data, and ensure seamless operations whether in the cloud or on-premises. Quest's offerings include endpoint management, identity protection, disaster recovery, and database management tools, empowering businesses to enhance their IT resilience and optimize data utilization in an increasingly digital world.
Database Management • Cloud Management • Application Management • Data Protection • Microsoft Platform Management
Technical Writer - Senior Advisor
April 9
Quest Software
Quest Software is a technology company that specializes in developing and managing software solutions for IT operations, data management, and cybersecurity. They provide a range of products aimed at helping organizations modernize their IT infrastructure, secure their data, and ensure seamless operations whether in the cloud or on-premises. Quest's offerings include endpoint management, identity protection, disaster recovery, and database management tools, empowering businesses to enhance their IT resilience and optimize data utilization in an increasingly digital world.
Database Management • Cloud Management • Application Management • Data Protection • Microsoft Platform Management
📋 Description
• Develop and oversee the technical communication strategy, ensuring alignment with product development lifecycles • Establish and enforce standards, guidelines, and processes for technical content creation and management • Build strong relationships with key stakeholders, including product managers, developers, testers, and support executives, to understand their needs and advocate for effective technical communication • Lead and mentor a team of technical writers, providing guidance, and training • Ensure the accuracy, consistency, and clarity of technical content across the assigned product/product family • Evaluate and implement technical writing tools and technologies to improve efficiency and quality • Contribute to streamlining technical writing processes to reduce bottlenecks and improve turnaround times • Participate in tracking key performance indicators related to technical communication to measure effectiveness and identify areas for improvement • Develop deep domain and product knowledge and train the team on it
🎯 Requirements
• Bachelor's degree in Computer Science or a related field • 8+ years of experience in technical writing, with a focus on enterprise software products • Strong understanding of database and data modeling concepts • Proficiency in MadCap Flare or similar help authoring tools, Git, and HTML/CSS • Good understanding of technical support and documentation delivery platforms, such as Zoomin • Excellent written and verbal communication skills • Strong collaboration skills and a team-oriented mindset • Ability to work with minimal direction and take responsibility for resolving blockers
🏖️ Benefits
• Health and wellness programs • Opportunities for career growth • Collaborative working environment • Dedicated professionals • Innovation and improvement mindset
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