Implementation Success Analyst

6 days ago

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Qventus, Inc

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The Leader in Care Operations Automation

Prescriptive analytics • Hospital Operations • Healthcare • Lean • Performance Improvement

51 - 200

Description

• Monitor and aid in the management of the project timeline for deployments focusing on ensuring key internal and external assigned deliverables are being completed on time. • Collaborate cross functionally with Implementation Success Partners, Customer Success Partners, Data Integration Specialists, Data Engineering and Product Specialists throughout each deployment to aid in the implementation of solutions that deliver client value. • Leverage EHR functional expertise to create documentation and communications that assist with buy-in from core users around workflows and tool adoption • Provide project insight to assist the ISMs from internal project kickoff to go-live • Identify and mitigate risks and advise ISMs on project opportunities and risks, driving any issues to resolution. • Address operational and technical challenges, ensuring successful and timely rollouts. • Distribute, track and follow up on project deliverables to ensure all assignees are completing tasks on time • Create high-quality executive level deliverables at an accelerated pace throughout the implementation • Coordinate cross-functional internal work and represent assigned accounts during work prioritization efforts • Contribute to team efficiency with an eye for continuous improvement across work methodologies, deliverables, measurable KPIs and other outputs

Requirements

• At least 2 years of project/program management experience with a comprehensive understanding of the business requirements and technical capabilities needed for an enterprise-wide SaaS implementation. • Experience working cross-functionally with multiple teams, both internally and externally, to manage end-to-end project lifecycles and to drive project milestones to completion. • Knowledge of inpatient and perioperative metrics, processes, challenges, and solutions • Project management experience with complex implementations in the provider-side healthcare setting. • A track record of applying strong quantitative and analytical skills in prior roles. • Skilled at understanding, documenting, and analyzing data using a variety of tools (Interpreting JAVA/SQL code, complex Excel functions, etc.) • Ability to travel on average 25% and up to 50%.

Benefits

• Open Paid Time Off • paid parental leave • professional development • wellness and technology stipends • generous employee referral bonus • employee stock option awards