Inpatient Customer Success Analyst

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Qventus, Inc

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Prescriptive analytics • Hospital Operations • Healthcare • Lean • Performance Improvement

51 - 200

Description

• Support a Customer Success Partner with meeting or exceeding contractual goals related to the Qventus Inpatient Solution and increase the number of referenceable executives • Support the CS team to improve KPI Metrics to provide actionable information that empowers clients to leverage outcomes data to drive system decision-making • Support client adoption and buy in by encouraging client participation and preparing clients for speaking engagements such as webinars or conferences by creating presentation material inclusive of quantitative metrics • Support creation of compelling data stories that directly address client strategic goals • Support client referencability by developing and maintaining exceptional relationships with members across all levels of a client organization • Contribute to team efficiency with an eye for continuous improvement across work methodologies, deliverables, measurable KPIs and other outputs • Drive progress on open initiatives through attention to detail and basic project management • Coordinate cross-functional internal work and represent assigned accounts during work prioritization efforts • Help minimize project disruptions, prevent potential issues, and ensure project success by proactively managing risks. Conduct risk assessments, develop risk mitigation strategies, and monitor risks throughout the project lifecycle • Continuously assess Client Health via client interaction and feedback looks while working with CSP to mitigate risks and/or celebrate success that will foster an environment favorable to expansion, upsell and renewal conversations with clients • Support engagement leadership to deliver client engagements on time with high reliability while coordinating with 4 - 5 cross functional colleagues • Manage project resources, timelines, and budgets effectively helping deliver projects on time and within budget • Support engagement leadership in identifying necessary resources and allocating them effectively to meet the highest quality standards for our clients • Create high-quality executive level deliverables at an accelerated pace

Requirements

• Up to 5 years of project/program management experience with a comprehensive understanding of the business requirements and consultative skills needed for enterprise-wide client success • Track record (work, internship or extra-curricular is acceptable) of high-performing deliverables that gain client/customer/end-user confidence and result in referenceability • Proficiency with pulling data reports, aggregating data and translating it for consumption by clients or end users • Ability to paraphrase a body of work into a meaningful and compelling story that highlights challenges, risks, success, failures and is marked by KPIs, benchmarking, or other metrics that signal objective success measures • Ability to prepare for and facilitate effective and efficient meetings • Ability to follow the data to identify issues, form conclusions, solve problems, and create possible solutions/recommendations • Ability to prioritize work with conflicting deadlines and prioritizations. Is able to self-regulate time management. Contributes to streamline work to increase efficiency • Ability to understand basic financial principles and understand tradeoffs at the intersection of project requirements, limited resources, and client satisfaction • Ability to synthesize insights succinctly and create a compelling narrative arc that makes the complex seem simple • Ability to travel up to 25-50% across the US