Client Success Co-op

September 18

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501 - 1000

Description

• Retain customers through problem-solving and providing the best possible experience. • Resolve billing and subscription issues primarily via phone and email. • Support Sales and Bookkeeping teams in navigating customer escalations. • Manage ongoing pipeline of customer requests through various communication channels. • Contribute to designing and improving processes and identify opportunities for innovation.

Requirements

• Must be enrolled in a current co-op program with your school. • Resilience in handling customer emotions and providing guidance. • Customer-first mentality focused on problem solving and empathy. • Exceptional communication skills for effective problem-solving. • Strong prioritization and organization skills to manage multiple tasks efficiently. • Adaptable to changing environments and fast-paced workflows. • Independent and motivated to perform without micromanagement. • Solution-driven problem solving skills for creative thinking.

Benefits

• Access to Inkblot Therapy’s Employee and Family Assistance Program (EFAP) for counseling and support. • Professional development coaching, financial advice, legal advice and more. • Opportunity to work at home or in downtown office location in BC’s Lower Mainland. • Home Office Setup Fund for comfortable remote work setup.