Customer Success Associate

November 5

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Q4

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Investor Relations Websites • Webcasting • Mobile Applications • Capital Markets Intelligence • Corporate Websites

501 - 1000

Description

• At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life. • Q4 is charting a bold new path for investor relations as the first AI-driven IR Ops Platform. • Providing everything an IR team needs to succeed on a single, powerful platform. • Over 2,600 customers trust Q4 to help drive premium valuations for their companies. • We hire smart, curious, and talented people to push boundaries and turn challenges into opportunities. • The Customer Success Associate (CSA) is responsible for directly managing a portfolio of clients; building and maintaining relationships while ensuring success at each stage of the client lifecycle.

Requirements

• Superior client engagement and empathy, demonstrates success in building and maintaining effective client relationships, particularly with those in decision-making roles. • Outstanding communication and listening skills. • Ability to handle pressure, engage in difficult conversations and adapt to a changing work environment. • A team player with a growth mindset. • A self-starter who solves problems independently by exercising judgement based on available information. • Provides creative insights and/or solutions to address client/organizational challenges. • Knowledge of or ability to easily learn common client success platforms such as Salesforce. • Demonstrated ability in remote training/onboarding skills via telephone and/or screenshare. • 1 - 2 years of relevant work experience, preferably in customer facing roles. • University or college degree desirable. • Special consideration will be given to candidates possessing a strong knowledge of, or experience with, financial/capital markets.

Benefits

• Health, wellness & lifestyle benefits to balance your heart, mind, and body; • Pension matching incentives to support your financial health; • Flexible paid time off so you can truly recharge and enjoy life; • Choose your home, one of our trendy offices, or mix it up with our flexible working environment; • Virtual team building and socials, keeping people connected is important to us; • A fantastic culture to top it all off!