Customer Success Manager
October 20
Description
• Proactively manage mid-market and enterprise client accounts • Onboard and train customers on Spellbook’s platform • Analyze customer usage data for insights • Manage renewals and identify growth opportunities • Design targeted emails for legal professionals • Act as the voice of the customer for product feedback
Requirements
• 2-3 years of experience in customer success, account management, or sales within a SaaS startup • Proven track record of managing mid-market and enterprise accounts • Strong sales acumen and ability to handle objections effectively • Excellent communication and interpersonal skills • Proficiency in creating and delivering QBRs and email campaigns • Comfortable working with data to generate insights • Ability to troubleshoot technical challenges effectively • Independent and adaptable in new processes and customer journeys • Familiarity with HubSpot and Stripe
Benefits
• Enjoy ample paid time off • An annual wellness stipend • Paid volunteer time off • Secure stock options • Flexible work environment • Opportunities for continuous career growth
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