Customer Success Specialist

September 16

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Talkatoo

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💰 Venture Round on 2021-08

Description

• Talkatoo is reinventing dictation software by modernizing the experience. • You will on-board, train and support our customers. • Look for opportunities to expand Talkatoo’s service offerings. • On-board new customers to ensure they understand how to use the solution. • Build and improve ongoing customer relationships. • Use data collection and analysis to improve the customer experience. • Identify potential opportunities for revenue growth. • Educate and inform clients about the company’s products, services and offers. • Attend to client complaints and resolve issues promptly. • Conduct regular customer communication and check-in meetings. • Work with internal departments to meet clients’ expectations.

Requirements

• Preference for applicants with experience in the veterinary industry or technology space. • You have a diploma/degree in Sales, Marketing, Business administration, or the veterinary field. • You have prior experience in a similar role and a strong track record in customer success or relationship management. • You have experience working with senior stakeholders to find win-win solutions. • You are highly goal oriented, assertive and a hands-on, problem solver. • You possess excellent communication & interpersonal skills. • You demonstrate the ability to communicate, present and influence credibly and effectively at all levels of the organization. • You have excellent organizational and time management skills. • Familiarity with CRM tools (eg. Hubspot) would be a plus. • Must reside in Canada - Mountain or Pacific timezone. • Must be able to work 9am-5pm Pacific. • University degree higher than 3.75 GPA. • Strong understanding of software solutions and the technology. • Ability to work independently and as part of a team in a fast-paced, dynamic environment. • Nice to haves: Played competitive university sports. • Previous experience in customer success or a similar role. • Proficiency in CRM software (e.g., Hubspot).