Quality Assurance Specialist - Medical Report Reviewer

22 hours ago

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Workplace Resilience • Clinical Evaluations • Crisis Response • Workplace Well-being • Workplace Disruption Response and Recovery

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Description

• The Quality Assurance (QA) Specialist provides reviews and audits the work of the network panel (medical and behavioral health) on File Reviews and Evaluations services. • The QA Specialist reviews their work for content, opinion, clarity, and consistency and will ensure that all questions posed by the client are answered and that the answers contain appropriate rationale. • The specialist will work directly with the network panel for revisions to reports and case documents as needed and will also facilitate any calls required between panelists on a case. • The specialist will also be responsible for identifying and resolving network panelist quality issues.

Requirements

• Ability to develop and foster relationships with employees, network panelists, and customers at all levels of the organization. • Comfort and ability to give clear, consistent, and concise direction and communication with network panelists (RNs, psychologists, physicians) and team members. • Good judgment with the ability to make timely and sound decisions based on data and business acumen • Ability to recall important and commonly used QA concepts and to independently apply concepts learned to multiple areas • Highly proficient with verbal and written communication • Excellent grammar and spelling skills • Excellent interpersonal and customer service skills • Excellent organizational skills and attention to detail • Ability to multitask and to quickly switch between two unrelated tasks • Excellent time management skills with a proven ability to meet deadlines • Strong analytical and problem-solving skills • Ability to function well in a high-paced and at times stressful environment • Proficient with Microsoft Office Suite or related software • Basic mathematics skills

Benefits

• Paid time off (PTO) • Paid parental leave • Paid holidays • Insurance (medical, dental, vision, life, STD, LTD) • Flexible schedules • A 401k program with company match • Profit sharing