Rackspace Technology
IT as a Service • Multi-Cloud • Managed Hosting • Managed AWS/Azure/Google Cloud Platform/OpenStack/Alibaba • Managed Private Cloud for VMware/Microsoft/OpenStack
AWS Cloud Engineer II
October 24
Rackspace Technology
IT as a Service • Multi-Cloud • Managed Hosting • Managed AWS/Azure/Google Cloud Platform/OpenStack/Alibaba • Managed Private Cloud for VMware/Microsoft/OpenStack
Description
•The Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. •This role owns complex customer issues that may take several days or weeks to resolve and keeps our customers updated through every step of the process. •Responsible for the support of internal and external customers on multiple platforms. •Work with customers and other teams to troubleshoot customer environments to increase user satisfaction. •Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents. •Develops tooling and processes to drive and improve customer experience, creates playbooks, and provides mentoring on customer-related issues to support teams. •Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. •Shift Available: Monday to Friday from 4 AM TO 1 PM CST.
Requirements
•Bachelor’s degree in Computer Science, Management Information Systems, or a related technical field •At least 2 years of recent experience working with AWS •Proficient knowledge of the AWS Cloud Platform •Proficient skills in at least one of the following languages: Node.js, Python, PHP, Ruby, and Java •Proficient skills with git and git workflows •Proficient skills in leveraging CI and CD tools to automate testing and deployment •Proficient knowledge of Linux or Windows OS, including but not limited to: Server Failover Clustering, Active Directory, IIS •Intermediate knowledge of designing, building, implementing, analyzing, and troubleshooting distributed, highly available systems •Intermediate knowledge of at least one configuration management system such as Chef, Puppet, Ansible, Salt, or other such tools •Intermediate knowledge of Project Management methodologies •Intermediate understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services •Intermediate knowledge in the application of current and emerging network software and hardware technology and protocols •VMWare Platform •Intermediate knowledge of the vSphere platform •Basic networking skills •Basic working knowledge of fibre channel SANS, NFS and vSAN •Basic knowledge of vROPS •Basic working knowledge of HP/DELL Server hardware platforms •Hyper-V Platform •Intermediate knowledge of the Hyper-V platform •Basic networking skills •Basic working knowledge of fibre channel SANS, NFS and vSAN •Basic knowledge of vROPS •Basic working knowledge of HP/DELL Server hardware platforms •Requires expanded conceptual knowledge in own job discipline and broadens capabilities •Understands key business drivers; uses this understanding to accomplish own work
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