Customer Service Technician - Microsoft Office 365

June 25

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IT as a Service • Multi-Cloud • Managed Hosting • Managed AWS/Azure/Google Cloud Platform/OpenStack/Alibaba • Managed Private Cloud for VMware/Microsoft/OpenStack

5001 - 10000

Description

• Provide technical support to customers via phone/chat/support tickets on Microsoft Office 365 • Partner with customers to troubleshoot and provide solutions • Educate and solve for future technical challenges • Maintain customer loyalty by delivering exceptional customer support • Handle customer support requests via phone, chat, and tickets

Requirements

• Extensive knowledge of Microsoft 365 productivity suite (Exchange, OneDrive, SharePoint, Teams, etc.) • Strong Customer service background and previous phone call experience • 1 year minimum of relevant job experience – Microsoft 365 help desk • Experience with help desk/ticketing systems • English advanced and fluent proficiency

Benefits

• License and User Management • Email delivery troubleshooting • Spam/Security analysis and recommendations • Desktop Client/Mobile Device troubleshooting • Account and Billing related inquiries