Rasa
Rasa is a company that provides a revolutionary conversational AI platform designed for enterprises. Their state-of-the-art AI assistants leverage a no-code UI interface to build advanced conversational experiences while ensuring compliance and security. Rasa offers solutions for customer experience, enterprise operations, IT helpdesk, and more, catering to industries such as financial services, healthcare, and telecom. Enterprises can harness generative AI through Rasa to automate interactions, enhance efficiency, and maintain brand integrity. Rasa's platform includes Rasa Pro and Rasa Studio, enabling easy integration of language models for sophisticated conversational applications.
natural language processing • dialogue management • NLP • NLU • AI
Customer Success Engineer - French speaker
April 15
Rasa
Rasa is a company that provides a revolutionary conversational AI platform designed for enterprises. Their state-of-the-art AI assistants leverage a no-code UI interface to build advanced conversational experiences while ensuring compliance and security. Rasa offers solutions for customer experience, enterprise operations, IT helpdesk, and more, catering to industries such as financial services, healthcare, and telecom. Enterprises can harness generative AI through Rasa to automate interactions, enhance efficiency, and maintain brand integrity. Rasa's platform includes Rasa Pro and Rasa Studio, enabling easy integration of language models for sophisticated conversational applications.
natural language processing • dialogue management • NLP • NLU • AI
📋 Description
• We’re looking for a Senior Customer Success Engineer to join our Customer Success team. • You will be the Rasa expert that our Enterprise customers will collaborate with as their trusted partner to accelerate their adoption of Rasa’s solutions. • Support customers through proactive and reactive issue resolution, escalating to technical teams when necessary. • Help champion an environment for ongoing strategic customer success. • Capture and communicate customer insights to Rasa’s product and engineering teams to help shape product development.
🎯 Requirements
• Deep technical expertise in Rasa and conversational AI development as well as on-premise infrastructure management • A minimum of 5 years of professional work experience with Rasa or equivalent • Experience serving as part of a key customer leadership team, working with technical and business decision-makers • Experience with either Python or Full Stack apps that run in the cloud, ideally DevOps experience with Kubernetes • Ability to act as an industry-encouraging leader in both customer meetings and public settings
🏖️ Benefits
• Flexible hours and a dedicated remote budget • A stipend for professional development fund & 6 paid education days to help you grow within your role • 26 days of PTO • A Macbook, and other tech to help you to do your job • We have regular remote team events, as well as a company-wide offsite annually • Health benefits Private Health optional (Serbia Only)
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