Customer Support Representative, English

August 8

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RateHawk

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Travel • Hotel Booking Service • Consumer Online Service • B2B Travel Service • Hotel Booking Engine for B2B

201 - 500

Description

• Hey there! • Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Representative (English language) to help us keep our clients happy and our operations smooth. • Who We Are: • We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you! • Job Responsibilities: • Being front line voice and ears of our company, providing customer support via calls and emails for our international clients and partners; • Assisting clients and partners with existing reservations and questions before booking; • Distributing requests among departments and teams; • Logging activity in CRM.

Requirements

• Advise clients: You will serve as the front line voice and ears of our company, providing customer support via calls and emails for our international clients and partners. • Communicate: Assist clients and partners with existing reservations and answer questions prior to booking. • Work with systems: Distribute requests among departments and teams and log activity in CRM. • English Proficiency: Upper Intermediate level (both spoken and written). • Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility. • Quick Learner: Ability to learn quickly and stay results-focused. • Tech Requirements: A functioning computer and microphone.

Benefits

• Remote Work: Work from the comfort of your home. • Great Team: Join a young and active team of super specialists. • Convenient Schedule: 5/2 schedule from 3 p.m. to 12 a.m. Brazilian time. • Competitive Salary: Earn a base salary of 500 EUR + up to 100 EUR in bonus KPI. • Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills. • Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend. • Perks: Enjoy corporate discounts on hotels and other services.