Readymode
Contact Center Solution • Call Center Software • Predictive Dialer Software • Workforce Management • Call Center CRM
Technical Support Representative
December 14
Readymode
Contact Center Solution • Call Center Software • Predictive Dialer Software • Workforce Management • Call Center CRM
Description
•Responsible for providing high level technical support to end-users via phone, email, and chat. •Troubleshooting VOIP issues and connectivity problems. •Assist with post account setup training, collaborating with cross-functional teams for additional support needed. •Maintaining knowledge base articles and documenting issues. •Ensure adherence to service level agreements (SLAs) and prioritize support requests based on impact and urgency. •Work schedule will be Monday to Friday with the possibilities for rotating Saturday's.
Requirements
•Certificate/diploma in a technology field or one year of technical support experience. •Strong interest in computers, software, and other technologies. •Customer-centric mindset and positive attitude. •Familiarity with troubleshooting issues in various versions of Microsoft Windows. •Customer Service experience and great listening skills. •Willingness to learn new processes and technologies. •Able to communicate efficiently and effectively. •A desire to learn in a fast-paced environment.
Benefits
•The tools you need to get the job done - company computer sent to you! •Group RRSP matching •A full benefits package that starts day 1 •Opportunity to participate in our Employee Stock Option Plan •An education and training grant in your second year •Work/life balance •Remote and Flexible Work Opportunity
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