Overnight Software Support Engineer

3 days ago

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rebuy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛍️ eCommerce

🛒 Retail

☁️ SaaS

Description

• Responsible for troubleshooting and supporting core feature set and services • Help all incoming Merchant and Partner issues • Work closely with engineering teams for consistent end user experience • Provide technical support for Merchants and Partners through internal ticketing system • Create new documentation or update existing documentation as required • Prepare reports on technical issues requiring further investigation or action • Resolve complex technical issues by analyzing problems, testing solutions, and recommending changes • Install new software and upgrade existing software to ensure functionality • Coordinate with other departments for quick issue resolution • Troubleshoot software problems and networks to identify and resolve issues • Suggest improvements in work processes, procedures, or policies

Requirements

• BS degree or equivalent work experience preferred • Minimum 1-3 years of relevant work experience in a JavaScript environment • Familiarity with frontend frameworks (React, Vue, Angular) • Excellent CSS skills • Exceptional understanding of HTML • Understanding of browser developer tools for debugging, testing, and optimizing • Understanding of performant SaaS environment • Demonstrated excellence in listening and communication • Time-management and organizational skills • Ability to work independently and collaboratively with internal and external teams • Self-motivated, driven, and willing to take ownership and responsibility • Ambitious problem solver and proactive self educator to improve ones understanding and skill set when facing challenges • Nice to haves: Remote work experience, Startup experience, SaaS or managed services experience, Atlassian/Jira experience, Scrum/Agile experience, Omni-channel support experience (customer chat)

Benefits

• Work from anywhere (with a strong internet connection) • 100% free health, dental, and vision insurance for you and your family • Flexible vacation, paid holidays, parental leave, and sick leave policies • 401(k) retirement plan • Company contributes 3% of your salary as a 401(k) bonus (no vesting) • Amazing team of highly talented and driven people, redefining intelligent commerce