Community Engagement Strategist

May 4

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Recharge

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Seamless subscription commerce. We turn transactions into relationships.

eCommerce • Shopify • Subscriptions • Payments • SaaS

501 - 1000

💰 $227M Series B on 2021-05

Description

• Own the development and execution of Recharge’s digital community, fostering a lively merchant ecosystem • Develop and maintain a program with high-impact ecommerce influencers to drive organic opportunities for Recharge promotion • Attend and represent Recharge at merchant-facing events, fostering networking and learning opportunities within the community • Identify speaking opportunities for merchants, both internally and externally, and oversee merchant speaker preparation • Contribute thought leadership content, such as blog posts or podcasts, to educate and engage the merchant community • Develop and maintain a merchant feedback loop, including conducting surveys and collaborating with internal teams to drive continuous improvement and innovation • Conduct ecommerce market research and analysis to identify emerging trends, market opportunities, and competitive threats, sharing insights to inform strategic decisions • Leverage analytics to measure the effectiveness of community engagement initiatives • Provide regular reports on key performance indicators (KPIs) and recommend adjustments for continuous improvement

Requirements

• 3 years of demonstrated experience owning end-to-end community engagement, strategic partnership development, or related fields • Proven experience building out at least one community program from the ground up, demonstrating the ability to conceptualize and execute initiatives that foster community engagement and growth • Strong interpersonal skills with a knack for building and nurturing customer relationships • Excellent communication and presentation skills, with experience crafting thought leadership content • Passion for ecommerce, technology, and fostering community growth is a must. • Ecommerce experience is a big plus • Willingness to travel to events to forge new—and nurture existing—merchant relationships • Detail-oriented with the ability to build out new cross-functional processes, and strong organizational and project management skills • Proven ability to leverage data and insights to drive decisions and optimize strategies • Ability to thrive in a fast-paced, collaborative environment, balancing multiple priorities effectively

Benefits

• Recognized on the Technology Fast 500 • Great Place to Work Certified