Collections Specialist

3 days ago

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

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Recovery Partners - United States

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Recovery Partners - United States is a nationally licensed collection agency specializing in subrogation recovery. Since 2005, Recovery Partners has provided collections and recovery services across multiple lines of business, including auto, property, workers' compensation, UM, health plans, and restitution. The company works with over 10 of the top 25 carriers nationwide, offering a proactive, professional approach to maximize recovery without confusion or complaints. They distinguish themselves by working claims manually, allowing for detailed investigations and maximizing communication opportunities. Recovery Partners emphasizes security through rigorous information security controls and compliance with standards such as SSAE 18, FISMA, and PCI DSS.

Insurance Subrogation Recovery & Collections • Student Loan Collections • Healthcare Collections • Accounts Receivable Management

51 - 200 employees

Founded 2005

💸 Finance

📋 Compliance

🔐 Security

📋 Description

• Recovery Partners' employees are fully remote and working from home nationwide! • You must have High-speed Internet at home and be able to cable connect directly to your router. • We will supply all other equipment needed to work from home. • Training will be done online via video training with "face to face" webcam interaction. • Recovery Partners, an ARMStrong company, is seeking highly motivated, results-driven individuals with strong critical thinking skills and a sense of urgency. • If you are a self-starter who thrives on achieving goals with uncapped bonus potential, this position is for you! • You will be trained to utilize your superior negotiation skills, good judgment, and sound decision making in order to maximize recoveries. • Prior collections experience is a plus.

🎯 Requirements

• Generate conversations on inbound/outbound calls regarding amounts due; gather the financial information necessary in order to negotiate and identify an acceptable resolution (100+ calls daily) • Exercise considerable independent judgment in reviewing claims to determine collection actions while documenting and tracking all verbal and written correspondence • Maintain professionalism in all communications, both written and oral, with claimants, insurance representatives, attorneys, and internal staff • Meet or exceed metrics including call volume, accounts worked, secured post-dates, average payment amount, etc. • Possess a competitive attitude, work independently within a team environment, manage conflict and negotiate successful outcomes, multitask, and prioritize daily workload • Navigate multiple technologies while staying engaged with the responsible party • Collections or call center experience preferred

🏖️ Benefits

• Work from Home environment, fully remote • Competitive Hourly Wage - Open to negotiation, based on experience • Monthly UNCAPPED bonuses for ALL collectors! • Generous Paid Time Off policy - 18 days per year • Paid Holidays immediately upon hire! 7 standard holidays & 2 floating holidays of your choice • Medical, dental, and vision benefits available after 60 days of employment, including sponsored Life Insurance policy • 401(k) with Company Matching • Flexible Schedules! Work directly with your manager to find the schedule that works best for you • Available Office Hours: Monday to Friday - 6:00 AM to 8:00 PM (MST) • *Bilingual is always a plus* • *Must be able to pass background check*