Customer Service Representative

February 5

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Logo of Recruit CRM

Recruit CRM

Recruit CRM is an easy-to-use, AI-powered recruitment software empowering recruitment agencies across 100+ countries. Designed to simplify workflows and enhance precision, Recruit CRM automates repetitive tasks such as data entry, candidate sourcing, and resume parsing. It provides features like applicant tracking systems (ATS), customer relationship management (CRM), advanced analytics, and integrations with over 1000 applications to improve productivity and recruitment efficiency.

Saas β€’ Recruiting β€’ Staffing β€’ Software β€’ Tools

πŸ“‹ Description

β€’ Answer inquiries from beneficiaries, providers, and other affiliated representatives regarding TRICARE eligibility and claims β€’ Receive telephone, written, fax, and e-mail inquiries concerning TRICARE eligibility and benefits β€’ Apply appropriate provisions of TRICARE regulations in determining eligibility and benefits β€’ Obtain and analyze claims data β€’ Complete research and provide final resolution to inquiries β€’ Educate providers on billing requirements of TRICARE β€’ Respond to inquiries using various forms of communication

🎯 Requirements

β€’ U.S. citizenship is required for this position due to Department of Defense restrictions β€’ High school diploma or equivalent β€’ 2 or more years of experience in customer service β€’ Ability to learn medical and insurance terminology β€’ Microsoft Office Experience β€’ Ability to navigate dual monitor screens and between multiple programs at once β€’ Strong skillsets in multi-tasking, research, and problem-solving

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