Customer Service Specialist

February 12

Apply Now

Receive Emails with Similar Jobs

Recruiting.com

WebsiteLinkedInAll Job Openings

Recruiting. com is a recruitment platform that collects personal and non-personal information from job seekers to be used by recruiters and hiring managers. Users can submit their resumes or fill out a short form to be considered for current and future job opportunities. The site emphasizes user privacy and allows users to manage their personal data, including modifying, changing, and deleting their information. Recruiting. com securely stores user data until they request deletion, providing a comprehensive recruitment solution for both job seekers and employers.

career sites • recruiting software • employment brand • candidate relationship management • talent community

11 - 50 employees

🎯 Recruitment

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2006-06

📋 Description

• Updating service desk systems and knowledge bases such as Zendesk and Jira ensuring appropriate information is correctly captured and shared in a timely manner • Quickly identify issues needing priority attention, immediately highlighting them, and taking appropriate action • Analyze and investigate incidents in priority order. • Replicate behaviour & build supporting evidence in service desk to either resolve & respond or escalate • Collaborate with other departments and 1st, 2nd & 3rd line teams • Work with responses from other teams to promptly implement improvements in the best interest of customers & the business • Follow through incidents to a timely conclusion within defined SLAs, following SOPs and to customer satisfaction • Contribute to directly into our internal knowledge base and indirectly into customer knowledge articles as part of our smart support process • Be a key point of communication with colleagues and customers and build trust to enhance relations ensuring communications are appropriate, positive, and timely • Patiently & clearly guide users through our systems & any questions they have • Support Hypercare programs to monitor new software releases, patches, and upgrades • Reduce the number of tickets to targeted levels through reporting and analyzing root cause • Maintain the overall quality of our customer support through the personal accuracy of your work • Drive service improvement & positively embrace change to improve our Quality of Service • Be a customer advocate and portray a positive, customer focused attitude • Be able to multitask concurrent issues & differing priorities maintaining a strong work ethic • Know our products inside out, from both a user and administrative perspective, and apply yourself to learn new technologies as they are introduced.

🎯 Requirements

• An excellent level of verbal and written English • Administration skills • Process driven • An interest in technology • The ability to read people, situations, and communicate • The patience to listen and the skills to transfer knowledge and guide customers • The ability to multitask and prioritize • A customer-focused “can-do” attitude • Experience of service desk systems, ITIL, direct customer comms, software support and 1L/2L support would be an advantage